Help center

How can we help?

Popular questions

How do I start?

Open the app and begin — every plan starts with a 3-day free trial, no credit card to start. Create an account anytime to save your progress and saved words across devices.

Do I need to create an account?

Not to begin — you can start learning right away. Creating a free account keeps your progress, daily goal, and saved words in sync across your phone, tablet, and the web.

How are the lessons organized?

Two ways: a guided path of 12 levels and 80+ lessons, or browse by theme — family, food, travel, shopping, health and more — to jump straight to what you need.

How does each word or phrase appear?

On a single card with the Cyrillic, the pronunciation, the meaning, and a note on whether it’s formal or informal — tap it to hear a native voice.

Can I save words I want to remember?

Yes — tap the heart on any word, phrase, or translation and it’s kept in your Saved collection, ready offline whenever you need it.

How does smart review work?

Words you’ve learned come back as quick flashcard reviews, timed to resurface right before you’d forget them — so they move into long-term memory without re-studying everything.

How does the translator work?

Three ways: type it, speak it, or point your camera at a sign or menu. It auto-detects the language in both directions and reads the result back in a native voice.

Can I change the voice or playback speed?

Yes — open Profile → Appearance to switch the voice and slow playback down. Tapping any word re-triggers it at your chosen speed.

The audio isn’t playing — what do I do?

Make sure your device isn’t on silent and that a Russian voice is installed in your system settings. Tapping any word re-triggers playback.

What does Pro cost?

$9.99/month billed yearly ($119.88/year), or $12.99/month month-to-month. Both start with a 3-day free trial and can be cancelled anytime.

How do I cancel?

Profile → Subscription → Manage billing, or through your App Store / Google Play subscriptions. Your access continues until the period ends.

Step-by-step guides

The most-read walkthroughs, in plain language.

Getting started

Your first 10 minutes

  1. Open the app and tap Start free — no sign-up needed.
  2. Begin with The Alphabet to get comfortable reading Cyrillic.
  3. Move to First Words and tap each card to hear it.
  4. Check off words as they stick; your progress bar fills as you go.
Speaking

Practice pronunciation

  1. Tap any Russian word to hear a native voice say it.
  2. Read the phonetic line beneath it and repeat out loud.
  3. Heart the tricky ones so they’re waiting in Saved.
  4. Open Translate → Live to rehearse a real back-and-forth.
Billing

Manage your subscription

  1. Go to Profile → Subscription.
  2. Tap Manage billing to switch plans or update payment.
  3. To cancel, use the same screen or your App Store / Play settings.
  4. Access continues until the end of your billing period.

In-depth topic guides

Everything on one topic, gathered in one place — tap any guide to open it.

Account & sign-inCreate an account, reset your password, sync across devices

Creating your account

You don’t need an account to start — open the app and your first lesson begins right away. To keep your progress, create a free account from Profile → Sign up using your email, or continue with Apple or Google in one tap.

Signing in on another device

Install the app, tap Sign in, and use the same email or social login. Everything you’ve learned and saved appears within a few seconds.

Resetting your password

On the sign-in screen tap Forgot password and we’ll email you a reset link. If it doesn’t arrive, check spam or contact support and we’ll help.

Syncing & saved words

With an account, your progress, daily goal, streak, and your Saved collection sync automatically across phone, tablet, and web — nothing to back up by hand.

Deleting your account

Go to Profile → Edit profile → Delete account. This permanently removes your data; cancel any active subscription first so you aren’t billed again.

Lessons & progressLevels, themes, marking lessons complete, your daily goal

Two ways to learn

Follow the guided Path — 12 levels and 80+ lessons that build step by step — or open Categories to browse by theme like family, food, travel, shopping, and health, and jump straight to what you need.

Inside a lesson

  • Each word or phrase arrives on a single card: the Cyrillic, its pronunciation, and the meaning.
  • Tap any card to hear a native voice say it; read the phonetic line and repeat out loud.
  • Check off words as they stick — the progress bar fills as you go.

Marking a lesson complete

When you’ve worked through a list, tap Mark complete. The lesson is ticked on your Path and feeds into your overall progress.

Your daily goal & streak

Set a daily goal in Profile → Daily goal. Meet it and your streak grows — but miss a day and nothing is lost; we track what you’ve learned, not how guilty you feel.

Smart review

Learned words come back as quick flashcard reviews, timed to resurface right before you’d forget them, so they settle into long-term memory without re-studying everything.

Audio & speakingPronunciation, the translator, Live mode, voice settings

Hearing any word

Tap any Russian word, phrase, or letter to hear a native voice. Tap again to replay it as many times as you like.

Voice & speed settings

Open Profile → Appearance to switch the voice and slow playback down when a sound is tricky. Your choice applies everywhere audio plays.

The translator

  • Type it — enter text in English or Russian; it auto-detects the direction.
  • Speak it — tap the mic and say a phrase out loud.
  • Camera — point at a sign or menu to translate it in place.

Every result reads back in a native voice and can be hearted to your Saved collection.

Live conversation

Open Translate → Live to rehearse a real back-and-forth — it listens, translates each turn, and reads both sides aloud.

If audio won’t play

Make sure your device isn’t on silent and that a Russian voice is installed in your system settings. Tapping any word re-triggers playback; still stuck? Let us know.

Billing & ProPlans, the free trial, switching plans, refunds

Free vs Pro

The free tier lets you learn the alphabet and first words, use the translator, and save words — no credit card required. Pro unlocks the full Path, offline mode, and unlimited smart review.

What Pro costs

$9.99/month billed yearly ($119.88/year), or $12.99/month month-to-month. Switching to yearly saves about 23%.

The free trial

Every plan starts with a 3-day free trial — no credit card to start. Cancel any time before it ends and you won’t be charged.

Switching plans

Go to Profile → Subscription → Manage billing to move between monthly and yearly. Changes take effect at your next billing date.

Cancelling & refunds

Cancel from the same screen or via your App Store / Google Play subscriptions — access continues until the period ends. For refund questions, contact support and we’ll sort it out.

Still stuck?

Contact support